Privacy Policy

Last updated and effective as of April 19, 2016

This Privacy Policy describes how Touchstone Crystal, Inc. (“Touchstone”) collects, uses and shares information about you. We may change this Privacy Policy from time to time. If we make changes, we will post the revised version of the Privacy Policy on our website, (the “Site”), and may notify you in other ways as appropriate. We encourage you to review this page regularly to ensure you are comfortable with any revisions.

By voluntarily providing your personal information to Touchstone, you, the customer, give consent to Touchstone to collect, hold, disclose, and use your personal information submitted through the Site (and all personal information submitted in connection with a purchase). This consent can occur by registering your contact details with Touchstone, entering into a purchase agreement, by engaging in other forms of communication with Touchstone, and otherwise interacting with Touchstone online or through a Touchstone independent consultant.


What Information We Collect and Share

Touchstone processes, discloses, holds, and uses your personal information and data securely, fairly, and lawfully in accordance with relevant U.S. federal and state laws. Such processing is carried out electronically and automatically. Touchstone uses any personal information submitted through the Site (and all information submitted in connection with a purchase, such as name, postal address, email address, phone number, and credit card information, for the purposes of: enabling customers to purchase Touchstone products; market research with the goal of improving the website and product range; keeping customers informed about Touchstone’s market activities, goods, and services; and delegating repairs or other logistical tasks to third parties.


Personal information will not be passed on to any other third parties outside of Touchstone for marketing purposes without prior notification. Your personal data is collected, held, and used by Touchstone Crystal Inc., a Rhode Island corporation (One Kenney Drive, Cranston, Rhode Island, 02920, USA). Your consent is given to the disclosure, holding, and use of information by Touchstone for the above mentioned purposes.


In the event that a division, assets or part or all of Touchstone is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.


Touchstone may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, employees or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.


Updating and Changing Your Contact Information

Your consent to the storage and the processing of your data can be revoked at any time by contacting us as described below: Contact Information


Cookie Policy

Touchstone uses tracking technology (“Cookies”), which help make the Site more user-friendly, efficient, and secure. This Cookie Policy provides you with information on the use of Cookies on the Site.


Cookies are small text files that are stored on your PC and used by your browser. Most of the Cookies Touchstone uses are session cookies, which are deleted automatically at the end of your visit.


Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use Cookies, this will not prevent you from accessing the Site in any way. The “help” portion of the toolbar on most browsers will provide information on how your browser may be configured so that Cookies can be accepted with your permission or completely blocked. You may be able to change your browser settings so that they do not allow Cookies to be accepted or saved at any time. You can also delete Cookies that have already been saved at any time.


Kindly note however that if you decline Cookies on the Site, some functions on the Site may be limited or unavailable. As a result, to make it easier to use the Site, we recommend that your browser settings accept Cookies on the Site.


Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Touchstone and the Site do not recognize DNT.


Advertising and Analytics Services

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use Cookies, web beacons and other technologies to collect information about your use of our Site, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Site and other websites and better understand your online activity. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit and


We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.


Social Plug-ins

Touchstone uses so-called social plug-ins (in the following, plug-ins) of social networks such as Facebook, Twitter, YouTube, Google+, Pinterest or Instagram.


When you visit our Site these plug-ins are deactivated by default, i.e. without your intervention they will not send any data to third parties. Before you are able to use these plug-ins, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your Cookies. After their activation, a direct link to the server of the respective social network is established. The contents of the plug-in are then transmitted from the social network directly to your browser and incorporated in the website by it.


Please note that we have no influence on the extent of the data retrieved by the social networks with their plug-ins. For information on purpose and extent of the data retrieval by the social network concerned, and about the rights and settings possibilities for the protection of your private sphere, please refer to the privacy policy provided by the social network in question.


After activation of a plug-in, the social network can retrieve data, independently of whether you interact with the plug-in or not. If you are logged on to a social network, the network can assign your visit to the Site to your user account.


If you are a member of a social network and do not wish it to combine data retrieved from your visit to our Site with your membership data, you must log out from the social network concerned before activating the plug-ins.



You may elect to receive updates from Touchstone.  If you no longer wish to receive updates from Touchstone simply click on the "Unsubscribe" link that you find at the end of each update.



We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.



Touchstone is concerned about the privacy and safety of children when they use the Internet. We do not knowingly collect any personal information from children under the age of 13 without parental consent. Our products are for purchase by adults only and our Site is not targeted to or intended for use by children.


Your California Privacy Rights

This Privacy Policy describes how we may share your information for marketing purposes. You may contact us with any questions and, to the extent applicable, to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose. 


Contact Information

If you have questions about this Privacy Policy and Touchstone’s practices regarding the collection and use of your information, please feel free to contact us at (800) 203-2488 or visit our contact page to email a question to us.  We can also be contacted at the mailing address below:


Touchstone Crystal Inc.

One Kenney Drive

Cranston, Rhode Island 02920