TOUCHSTONE CRYSTAL | TOCARA JEWELRY | PURALTA SKINCARE
Shipping Policies
The Company (Touchstone Crystal, Tocara Jewelry, Puralta Skincare) utilizes the United States Postal Service for most deliveries throughout the US and Puerto Rico. Orders may be tracked through USPS for your convenience. In most cases you will receive your orders 7-10 days from the time the order is submitted.
Shipping Rates (for Hosts & customers):
$9.00 flat rate (except to AK/HI/PR)
$11.00 flat rate to AK, HI, PR
Sales tax on shipping varies by state and is calculated automatically at checkout based on current tax regulations.
TOUCHSTONE CRYSTAL | TOCARA JEWELRY
Refund and Return Policy
Find the Return/Exchange Form Here
CARING FOR YOUR TOCARA AND TOUCHSTONE CRYSTAL JEWELRY
To preserve your jewelry, be sure to remove it before applying any perfume, hairspray, lotions, or deodorant, and before swimming, bathing or using any household cleaners or abrasives. Keep your jewelry clean and lustrous by occasionally polishing it with a soft cloth. Proper care and storage will help maintain its beauty over time.
45-DAY REFUND POLICY
Tocara and Touchstone Crystal offer a 45-day refund policy for all jewelry in its original condition. If you are not happy with your jewelry and do not want to choose another piece as an exchange, you can return it for a refund and we’ll pay the return shipping. In order to receive a refund, products must be returned in resalable condition and in their original packaging. Refunds will not be issued after 45 days from date of original order. To process a refund, please contact your Brand Partner or returns@touchstonecrystal.com to obtain a return label and form. Your order number and order date must be provided. Shipping charges from your original order are not refundable.
90-DAY REPLACEMENT AND EXCHANGE POLICY AND LIMITED WARRANTY ON MANUFACTURER’S DEFECTS
Tocara and Touchstone Crystal offer a 90-day replacement or exchange policy. If you are not happy with your jewelry, you can return it for a replacement or exchange and we’ll pay the shipping. In order to receive a replacement or exchange, products must be returned in resalable condition and in their original packaging.
In addition, all jewelry made by Tocara and Touchstone Crystal has a 90-day warranty against manufacturer’s defects from the date of order. This warranty only covers defects in materials and workmanship. The warranty does not cover damage caused by accident, misuse or abuse, modification, attempted repair, negligence after purchase, wear and tear, or failure to follow the product care instructions. If your jewelry is deemed to have a manufacturer’s defect, it will be replaced free of charge. Jewelry that is damaged and not covered under warranty may be replaced for a reasonable rate. See the Lifetime Replacement Policy below.
To process a replacement, exchange or manufacturer’s defect order, please contact your Brand Partner or email returns@touchstonecrystal.com to obtain a return label and order form. Your order number and order date must be provided. If your original selection is no longer available, you may choose another item of equal or greater value and pay the difference.
LIFETIME REPLACEMENT POLICY
If your jewelry becomes damaged for any reason after 90 days of purchase, our generous Lifetime Replacement Policy will keep you shining! Damaged items can be replaced for a flat fee. If the retail value of the damaged item is $59.99 or less, it can be replaced for $15.00 plus tax. If the retail value of the damaged item is $60.00 or more, it can be replaced for $25.00 plus tax. The fees charged by the Company include the cost of shipping. Contact your Brand Partner or returns@touchstonecrystal.com to assist with processing your replacement.
We suggest you retain a copy of your receipt for your records. By providing your email when placing your order, you will receive an order confirmation which will also serve as proof of purchase.
RETURNS
Step 1: Contact your Brand Partner. They will be able to help you with the return process to be sure you are completely satisfied with your purchase. If you can’t get in contact with your Brand Partner, we’ll be happy to help you with this process. Please contact returns@touchstonecrystal.com
Step 2: Complete the Merchandise Return Form and follow the instructions from our Support Team. Once the return is received, it will be processed within 7-10 business days.
SWAROVSKI CREATED DIAMONDS WARRANTY POLICY
Swarovski Created Diamonds were available for purchase through Touchstone Crystal Brand Partners for a limited time. The following warranty and return terms continue to apply to Swarovski Created Diamonds jewelry purchased during that period.
Swarovski warrants that Swarovski Created Diamonds jewelry purchased from Swarovski directly or an authorized Swarovski retailer are of merchantable quality and free from material or workmanship defects.
The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewelry.
Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product(s) care advice. Loss of diamonds, cracked or chipped diamonds, dents, misshapen bands, scratching, resizing, lost, or stolen jewelry or diamonds occurring after purchase are not covered by this warranty. Discoloration due to exposure to harsh chemicals is also not covered by this warranty.
To make a claim under this warranty, please contact Touchstone Crystal. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) replace the item with the same or a comparable product, free of charge.
This warranty is in addition to and does not affect your legal rights.
ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.
SWAROVSKI CREATED DIAMONDS RETURN POLICY
Sometimes it’s just not right. If your Swarovski Created Diamonds item wasn’t what you expected, you have up to 30 days after receipt to return the item.
To qualify for a return:
- Items must be in a new, unused condition; we reserve the right not to accept the return if the product shows signs of wear.
- All products returned must include all original packaging materials and tags.
To initiate a return, contact Touchstone Crystal at support@touchstonecrystal.com. Purchaser must return the item(s) at their expense using an insured and trackable service. Touchstone Crystal is not responsible for lost or damaged return shipments. Invoice must be included in the return shipment.
PURALTA SKINCARE
Refund and Return Policy
PURALTA SKINCARE SATISFACTION GUARANTEE
We want you to love every part of your Puralta experience. If you’re not completely satisfied, even if you’ve used the entire product, you may return it for a full refund or replacement within 30 days of purchase. That’s our Empty Bottle Guarantee.
RETURNS & REFUNDS
A full refund or replacement is offered within 30 days from the purchase date. Products at any stage of use, including empty bottles, are eligible for return if you are not fully satisfied or if the product is defective.
- Shipping fees are non-refundable.
- Promotional or gift items may not be available for replacement and may, at Company’s discretion, be exchanged for a product of equal value.
- A copy of your invoice or order number must accompany all returns.
- Refunds are issued to the original method of payment.
HOW TO REQUEST A RETURN
To initiate a return or exchange, email returns@touchstonecrystal.com with your order number, name, phone number, and a brief explanation of your request. If requested, ship the product within 30 days of approval using a tracked service.
DEFECTIVE PRODUCTS OR ADVERSE REACTION CLAIMS
If your product arrived damaged or defective, or caused an adverse skin reaction, please contact support@touchstonecrystal.com with your order number, a description of the issue, and photos if applicable. Each case will be evaluated by our Customer Service and Quality teams, and refunds or replacements will be processed accordingly.
BRAND PARTNER ORDERS
Products received damaged or defective will be replaced with the same item when reported within 30 days. Brand Partner display items, testers, and samples are not eligible for refund once opened or used.
GENERAL NOTES
- Puralta products are manufactured in Canada following Health Canada and U.S. FDA cosmetic safety regulations.
- This guarantee applies only to purchases made through authorized Brand Partners or Company website.
Touchstone Crystal • 773 Victory Hwy, West Greenwich, RI 02817 • Phone: (800) 203-2488
support@touchstonecrystal.com • www.touchstonecrystal.com
Revised June 2026